As a business, commercial landscaping services give your guests or customers a positive first impression of your property while helping maintain a safe, clean space. Working with the right commercial landscaping provider can improve curb appeal, property value, and customer satisfaction, while working with the wrong one can make your property less than satisfactory. Knowing the red flags for when it’s time to switch providers is key as a property manager, facility director, or business owner. As your local landscaping construction and maintenance provider, we want to warn you of the five signs to keep an eye out for!
5 Signs Your Business Needs a New Commercial Landscaping Service Provider
Sign #1: Inconsistent Service or Missed Appointments
One of the easiest red flags to recognize when it’s time to switch providers is when you receive inconsistent service or have frequently missed appointments. While extenuating circumstances like storms, holidays, or company-wide illness can cause an occasional missed appointment, they should be few and far between and with adequate notice.
Crews continuously showing up late, skipping scheduled visits, or providing inconsistent results week to week demonstrate that your business is not a priority. Therefore, they should be replaced with a provider who treats you as the valued customer you are and performs consistent service no matter what!
Sign #2: Declining Landscape Quality
While it may take a month to appear, declining landscape quality is another red flag that your commercial landscaping service provider is either not performing adequately or doesn’t know what they are doing.
If you are seeing dead grass, overgrown shrubs, unkempt beds, and a lack of seasonal care or proactive maintenance, it’s time to switch to a new provider.
Of course, while occasional outbreaks may occur due to an expected grass disease or pest infestation, high-quality commercial landscaping will nip those in the bud quickly and communicate with you throughout the process.
Sign #3: Poor Communication or Customer Service
Speaking of communication, a lack of it is another red flag. A commercial landscaping service provider should consistently communicate with its clients, including upcoming appointment reminders, transparent invoicing, and in-depth service explanations. Additionally, they should follow up quickly to any call or email inquiries.
If your commercial landscaping crew is hard to reach, has a slow response time, or unclear billing, that’s your first clue. Additionally, it demonstrates a lack of customer service if they are unwilling to adjust appointments or explain their services.
Sign #4: Lack of Professionalism or Experience
When working in the business world, you need a commercial landscaping service provider who understands what it means to be in business – not just some guy with a lawn mower who wants to make extra money.
Untrained staff, outdated equipment, and disorganized crews are not only a common red flag that the provider is inexperienced and unprofessional but can also be a severe safety hazard. Additionally, if your crew lacks understanding of commercial property needs (e.g., safety, code compliance, irrigation timing), the crew could cause expensive property damage or rack up infractions with the city or HOA.
Instead, you want a team with a proven track record of working on commercial properties with an experienced crew, up-to-date equipment, and significant training.
Sign #5: No Long-Term Plan or Customization
Lastly, a waving bright red flag of a poor commercial landscaping company is when they offer no customization. One-size-fits-all service plans do little good when it comes to commercial properties, as they are all unique. While a commercial landscaping service provider can provide a standard list of services or a basic plan to get you started, it can’t end there.
High-quality commercial landscaping companies will perform on-site assessments prior to offering a service plan. With the knowledge they learn, they will provide customized recommendations for enhancements over time, from landscaping construction to seasonal maintenance. Then, once you are fully informed, they will build a personalized service plan to fit your unique needs.
Why It Matters:
While it may seem like a small factor in the overarching aspect of your business, landscaping is not something to be overlooked. Poor landscaping can affect your reputation, decrease foot traffic, and hurt customer satisfaction.
For example, an apartment building with overgrown grass is less likely to get tenant requests since potential tenants will believe the building and its occupants are as uncared for as its grass. Alternatively, a business with overgrown landscaping creeping onto sidewalks or blocking directional signs will not only increase its potential property risk but also be unsatisfactory to visiting clients.
Therefore, it is vital to remember that a responsive and experienced provider keeps your business looking beautiful and protects your property investment.
Why Choose Musser Landscaping:
Business owners, commercial property managers, and facility managers in Tri-Cities and surrounding areas seeking dependable, professional landscaping services, we at Musser Landscaping are here to help!
At Musser Landscaping, we proudly offer an experienced team specializing in commercial and multi-property landscaping. With customized maintenance plans, seasonal updates, and enhancement options, we’ve earned a reputation as being trusted by businesses across the Tri-Cities and Eastern Washington.
At Musser Landscaping, we are focused on professionalism, proactive communication, and results-driven service. When working with us, you can expect a full-service commercial landscaping company that cares. From hardscaping and landscaping construction to irrigation installation and comprehensive lawn care, we are your one-stop shop for all your landscaping needs. You can rely on us to provide your business with a beautiful aesthetic as well as cost-efficient and long-term property value while being environmentally friendly.
Plus, we understand that business does not always go according to plan. That’s why we offer flexible plans that fit your business’s schedule and budget! Got an event and need us to come a day later, no problem! Want to add a new flower bed? We’ve got you covered! With us, there is no question too small and no task too large!
Think it’s time for a change? Contact Musser Landscaping for a free commercial property assessment and discover the difference a dedicated landscaping partner can make.
